Customer Service Representative - XLSmart Pematangsiantar

Duta Generasi Mandiri is thrilled to announce an exciting opportunity for a passionate Customer Service Representative to join our XLSmart team in Pematangsiantar. In this role, you will be the primary point of contact for our customers, ensuring their needs are met with exceptional service and support. Our mission is to deliver unparalleled customer experiences, and we are looking for someone who shares our commitment to excellence.

As a Customer Service Representative, you will handle a variety of customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction. You will work closely with our team to maintain high standards of service and contribute to the overall success of our XLSmart operations in Pematangsiantar. This is a fantastic opportunity to grow your career while making a meaningful impact on our customers' lives.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Provide accurate and helpful information to customers.
• Maintain and update customer records in our CRM system.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Monitor and analyze customer feedback to identify areas for improvement.
• Adhere to company policies and procedures to ensure consistent service quality.
• Participate in team meetings and training sessions to stay updated on best practices.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in both written and spoken Indonesian.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to travel to different locations within Pematangsiantar as needed.

🛠️ Keahlian

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